VoIP Toll Fraud Protection

Reduce your risk and save your business tens of thousands of pounds  

Protect your business against VoIP Toll Fraud

VoIP like other internet-based services is exposed to threats. We can give you an additional layer of protection for your telephony, and increased peace of mind with VoIP Toll Fraud Protection.

The Communications Fraud Control Association (CFCA) estimates the value of Telecom Fraud at £40 Billion per year. Credit Card Fraud only accounts for $7.6 billion by comparison. Telecom fraud is not too well documented, but here is a Radio 4 item that details the level of the threat.  A company based in Bath was subject to £15,000 of fraud over a bank holiday weekend. Listen to the story

Loop Voice & Data provides clients with Toll Fraud Protection which could save your business tens of thousands of pounds.  Specifically, we can:

Automatically cut off any phone number with usage of over £1000*.

If your phone number spends more than £1000 in 24 hours on traffic which is not UK geographic or UK mobile, we will cut it off automatically (we can easily turn it on again).

Guarantee the charge limit on any breaches*.

If the 24 hour £1000 threshold is breached, you will not be liable for usage above that level.

Automated notification of any cut-off *.

In the event of any of your numbers being cut-off, we will send you an email to notify you that a block has been applied.  We can then remove the block if required.

*Please see our Fraud Protection terms and conditions for further details.



Our VOIP Fraud Protection pricing is simple with costs per phone number, per month:

  • £1.99 per analogue telephone number per month

  • £2.99 per ISDN2 telephone number per month

  • £9.99 per ISDN30 telephone number per month

Need more help? Contact our Customer Service team anytime to find out how we can keep your lines secure and help protect you from VoIP Toll Fraud.


Loop Voice and Data Guide to Fraud Prevention

Telecommunication fraud is committed when an individual uses your landlines to make calls without your knowledge or authorisation.  It means that you could be liable for high bills and if you don’t protect your system it could continue undetected until you get your bill.  We have devised 10 easy ways to make your system more secure;

  1. System administration staff have the relevant training
  2. Staff protect their passwords and change them frequently
  3. Passwords are not default, contain patterns or are too short
  4. Never accept a transferred call on an outside line without establishing caller identity
  5. Restrict the ability to place long distance calls
  6. Monitor calls that are obscene, silent or hang-ups
  7. Investigate recurring instances of wrong numbers, callers who ask the name of the person  they have been put through to or ask for invalid extension numbers
  8. Look after your voicemail system by removing unused mailboxes
  9. Check your Automated Attendant and block access codes (900) or long distance calls
  10. Be aware of anything unusual; activity out of hours, very long calls or long distance calls


Part of our Service to you

Our guide to fraud protection is a part of the service we provide our clients and if you need more support in activating any of the VOIP fraud prevention measures, just call us.  If you believe that you have been a victim of fraud contact us immediately and we will help you to investigate this further.

Loop Voice & Data always advise that you use the security applications related to your telephone system as part of your company security policy and seek insurance against acts of fraud.  We will not be liable for any cost incurred due to fraud of any kind and have taken all possible actions to prevent such incidents.

Need more help? Our Customer Service team are only a phone call away. Contact us anytime to find out how we can keep your lines secure and help protect you from VoIP Toll Fraud. Call us on 01206 848 090 for advice tailored to your needs.