See through the jargon....and get your questions answered.

Frequently Asked Questions

Loop Voice and Data understand that we operate in a business world where jargon and technical terms are used a lot that’s why we have created this simple guide to frequently used terms and questions. Or you call us on 0845 136 5365 to get a quick and simple explanation.

If I change service providers, can I keep my phone number? 

Yes you can

What should I do if I experience a problem or fault with my line?

We are only a phone call away and our helpful and friendly customer services staff are ready and waiting to assist you with any problems you may encounter.

Who would come to my site in case of any line fault?

In the event of any line fault an Openreach engineer would visit your site, based on our assessment of the situation and we will arrange that visit for you.

Do I keep my number in the phone book?

Yes, these services will be transferred like-for-like with your lines, unless you specifically ask to be removed.

What is the contract term?

There is a minimum 24 month contract for line rental and calls (unless agreed with different terms).

Will I still have access to 118 118 and other enquiry services?


What about emergency calls?

Emergency Level 1 Access (999) calls will still be handled by BT.

What about Care Level for my line fault?

Care Level 3 and 4 are available on all our lines - 24 / 7 / 365 days a year - on request.

Who is Openreach?

Openreach is a new network access division of BT which is responsible for the nationwide local BT network. It is their task to ensure that all service providers have transparent and equal access to the local BT network, whether they are partially or fully unbundling. This network covers the ‘first mile’ of wiring that connects homes and businesses to BT exchanges across the UK.



What is...?

ADSL (Asymmetric Digital Subscriber Line)

Analogue telephone and system

ATM (Asynchronous Transfer Mode)



CPS (Carrier Pre Selection)

Digital phone and system

EFM (Ethernet First Mile)

FTTC (Fibre to the Cabinet)

FTTP (Fibre to the Premises)

ISDN (Integrated Services Digital Network)

LAN (Local Area Network)

Leased Line

Non Geographic Number (NGN)

PSTN (Public Switched Telephone Network)

SIP (Session Initiation Protocol) Trunking

SDSL (Symmetric Digital Subscriber Line)

VPN (Virtual Private Network)


WAN (Wide Area Network)


Loop Voice and Data are only a phone call away should you want to discuss anything further, call us on 01206 848 090 for advice tailored to your needs.