Terms & Conditions and Policies

View our Terms & Conditions and other Policies in a downloadable format. Click the link to download any document. 

Router Assurance Letter - 2019

Router Assurance - Opt Out Form

Router Assurance - Terms and Conditions

Fair Use Policy

Fault Handling Policy

Customer Transfer Request Policy

Mobile Terms and Conditions

Terms and Conditions

GDPR Statement

Code Of Practice

Customer Charter 

Customer Complaints Code

Data Breach Policy

Data Retention Policy 

Maintenance Service Levels

Slavery and Human Trafficking Policy

Standard Pricing Tariffs 

Website Privacy Policy