Telephone Maintenance Packages

We've got you covered, whatever happens.

Telephone Maintenance

Reliable, professional support and telephone maintenance services after your installation and training is one of the main reasons to choose Loop Voice and Data.   While we are always just a phone call away, you may need further piece of mind that extends to support out of hours or more formal arrangements if you operate mission critical software.  We provide Telephone Maintenance packages to meet your specific needs and safeguard your business communication.

Benefits of a TELEPHONE Maintenance Package

A telephone maintenance package will take the Loop Voice and Data support to a different level and this means you receive extra reassurance and comfort that whatever happens, you will be covered.  We have ensured that every eventuality has been taken into account by the options of maintenance available and they will be tailored to your business needs and packaged to provide a comprehensive maintenance service;

  • Customer Support Line
  • Remote diagnostics
  • Administration software
  • On-site engineer visits
  • SLA (Service Level Agreement)

 

Telephone Maintenance Options 

Customer Support

Our Customer Support team is available to help you with your telephone system. We also offer after hours support if your business requires it. 

Remote diagnostics

Our engineers have the ability to dial into your telephone system and diagnose faults or make changes remotely without visiting your site which means a faster response time and less disruption.  92% of our service calls are resolved remotely from Colchester.

Administration software

For some telephone systems, there is software available which will enable you to changes with right training. This means you can have more control over your telephone system. Updates are made faster and you won’t need to call an engineer.  

On-site engineer visits

Should we identify an issue that requires a more ‘hands on’ approach with your telephone system, an engineer can be deployed to diagnose faults, make system changes and resolve issues. Our qualified engineers already service customers across Essex and Suffolk so they know their way around and will get to you quickly.

(SLA) Service Level Agreement

We will help you choose the maintenance options that are most suited to your business and once these have been agreed we will provide an SLA.  This document includes in detail what your Telephone Maintenance Package consists of; the hours and type of support, guaranteed responses times and processes to achieve fault resolution.

Loop Voice and Data are only a phone call away should you want to discuss Telephone Maintenance Packages and the service areas that we cover, including Essex and Suffolk, call us on 01206 848 090 for advice tailored to your needs.