Call Logging and Recording

Gain insight that will improve your service and performance.

Call Recording - Business Telephone Systems

Looking after your customer is the most important thing for any business and Loop Voice and Data have the right tools to help you do that.  Telephone call recording and logging will provide important reports which will deliver business insight, and as our client, you’ll receive tailored advice so that you can get the most out of your investment.

HOW PHONE CALL RECORDING CAN HELP YOUR BUSINESS

Introducing Call Recording and Logging is straight forward and will enable your team to enhance the level of service they provide to your customers.  By capturing customer calls you will be able understand how they are being handled, whether customers are satisfied, or if there are recurring issues.  This means you will have the opportunity to address your customer needs by using real data - which makes for more loyal customers and increased revenue and customer service. 

BENEFITS OF RECORDING CALLS AND CALL LOGGING

Easy to use software will enable you to archive calls, group them and report on them by category and call logging will provide a breakdown of peak time calling, measure your call costs and even tell you if you have enough business phone lines.  This means you will be able to make cost effective changes in your business whilst improving the service to your customers, other benefits include;

  • Understand your customers needs in their own words
  • Provide comfort for you customer - they will know the telephone call is being recorded
  • Provide comfort for your team – especially with demanding, abusive or hoax callers
  • Establish training needs, procedure changes or information updates to improve service

 

 

LOOP VOICE AND DATA AND YOUR PHONE CALL RECORDING SOLUTION

In some industries it’s a legal requirement to have telephone call recording but for any business that is serious about increasing revenue it’s just as important because you can understand your customers better.

Our telephone recording solutions are compatible with any telephone system set-up but we prefer to arrange a Fact Finding meeting first, where we work with you to understand your business environment.   

It could mean that you only need some elements of call recording but we will never recommend a product or service without spending time with you first. 

Loop Voice and Data are only a phone call away should you want to discuss Call Recording further, call us on 01206 848 090 for advice tailored to your needs.